Prime Video Not Working on Roku (It’s Likely Because of This!)

Roku is nice as a result of it permits you to obtain many fashionable streaming apps, like Prime Video. However, what occurs if the Amazon Prime Video app stops working in your Roku?

Fortunately, there are a number of confirmed fixes that you could implement to right the issue. Right here’s what you need to do proper now to get Prime Video working once more.

Prime Video Not Engaged on Roku

If Prime Video will not be engaged on Roku, you have to reset your machine. Press the house button 5 instances on the Roku distant. Then, press the up arrow one time and hit the rewind button two instances. End by urgent the quick ahead button twice. It will drive a restart.

As soon as it’s carried out restarting, permit the Roku a couple of minutes to reconnect. It shouldn’t take very lengthy and Prime Video is hopefully going to be just right for you now!

Reset your Roku

Whereas this repair sounds apparent, merely resetting your Roku is without doubt one of the most typical methods to get Amazon Prime Video working once more.

That’s as a result of resetting your Roku clears the machine’s cache, and built-up cache could cause fairly just a few issues.

Points just like the display freezing, apps crashing, sound appearing up, TV buffering and slowness, and so on. can all be attributable to your Roku’s cache. And because you’re experiencing points with the Prime Video app not working, we’re going to start by resetting your Roku and clearing that cache.

Begin by urgent the HOME button in your distant to get to the primary display.

Wait 2-Three seconds after which enter the next mixture in your distant (urgent the buttons one after the opposite, continuous: Press HOME 5 instances, UP 1 time, REWIND 2 instances, FAST FORWARD 2 instances.

Your Roku ought to reboot a couple of times whole. Give it a while, you need to see the house display seem and look ahead to not less than 10 seconds earlier than utilizing your Roku once more.

That’s it, your cache is cleared and hopefully your Prime Video app is working once more!

Unplug TV and Roku machine

The following step to get Prime Video working once more in your Roku is to unplug your TV and your Roku streaming machine, if in case you have one.

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(In case your TV has Roku in-built, simply unplug your TV.)

The important thing right here is to truly wait a FULL 60 seconds. Have a little bit little bit of persistence and ensure it’s been not less than a minute earlier than plugging your TV, and the Roku again in.

Whereas the TV is unplugged, discover and maintain the energy button for 30 seconds. Be sure to are holding the ability button in your TV, and never your distant!

It will assist to empty any residual energy left within the TV and permits the TV to comfortable reset itself. That is totally different than merely switching the distant on and off!

When you plug the TV and Roku again in after the 60 seconds, energy the TV again on and Prime Video ought to be working once more.

Whether it is, nice! If you happen to’re nonetheless having hassle, strive the extra fixes detailed beneath.

Test if the Prime Video servers are down

If Prime Video continues to be not working in your Roku, you need to be sure that the Prime Video servers aren’t down.

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Whereas this doesn’t occur that always, it’s an actual risk. You can even test Prime Video on different gadgets, like your smartphone or laptop computer, to see if it’s down there too.

On this case, all you are able to do is look ahead to the servers to return again on-line.

If you happen to observe the platform on social media, like Twitter, they may let their followers know when to anticipate Prime Video to return again on. You can even test websites like Downdetector for info.

Nevertheless, if the location’s not truly down, you need to use the next strategies to troubleshoot why Prime Video isn’t working in your Roku.

Reinstall the Amazon Prime Video app

If not one of the above fixes labored, you’ll need to strive reinstalling the Prime Video app.

Go to the Roku HOME display and find the Prime Video app. As soon as you discover it, hit the asterisk “*” button in your distant – this opens the Channel Menu.

When you’ve carried out that, the REMOVE CHANNEL button ought to seem. Click on OK and look ahead to it to be uninstalled out of your machine.

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You must flip your Roku on and off once more afterward. Then merely return to the Apps part and set up Prime Video once more.

Hopefully, this repair labored for you!


Reset your Wi-Fi router

In case your router isn’t working appropriately, it is going to trigger Prime Video to have points in your Roku. Test your smartphone or different gadgets at house that use Wi-Fi.

In the event that they’re not connecting, then your router isn’t working because it ought to.

Merely unplug the router for a couple of minutes after which plug it again in. It'll take a couple of minutes for the router to fully reset, however as soon as it’s again on-line, it ought to assist your Roku join with Prime Video.

If you happen to proceed having web connection issues, you’ll need to name your web service supplier’s customer support line for help.

Test your web pace

Moreover, sluggish web connections could make it very onerous on your Roku to stream video footage to your TV.

For the most effective viewing expertise, Roku recommends a minimal obtain pace of Mbps for SD content material, and as much as Mbps for HD.

You must run an web connection take a look at and see what comes again.

You actually need to see a obtain pace of not less than 25-50 Mbps throughout this take a look at. Sure, you would possibly be capable of sneak by with much less, however you’re extraordinarily more likely to expertise slowness and lag at speeds any decrease than 25 Mbps. 

Give attention to the obtain pace quantity (not the add pace), since streaming is a obtain course of.

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If the obtain pace isn’t least 25-50 Mbps, there are probably two causes:

  • You’re not paying for quick sufficient web. You actually need to get not less than 200 Mbps as a result of utilizing WiFi immediately cuts this pace in half to 100 Mbps, and utilizing a VPN cuts this in half once more. You find yourself with 50 Mbps pace on a 200 Mbps plan!
  • Your router is unhealthy and/otherwise you’re too distant out of your router. In case your router is outdated or low high quality, it doesn’t matter how briskly your web is, you’ll expertise slowness. Take into account shopping for a brand new one. In case your router is nice, then contemplate getting a WiFi extender to get a stronger sign to your Roku.

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Test Roku Web connection power

Right here you need to see some particulars about your connection. What we’re Inquisitive about is SIGNAL STRENGTH.

We need to see Good or Wonderful right here. Something much less is probably going a difficulty.

As a final step simply go forward and click on right down to CHECK CONNECTION and hit OK. You need to see two inexperienced test marks on this take a look at.

Replace your Roku OS

Your Roku can run into a number of points if the software program isn’t updated. To right this drawback, merely test for any new Roku OS updates within the settings menu.

To get to settings hit the HOME button in your distant then scroll up or down till you see SYSTEM.

Choose System, then go to SYSTEM UPDATE.

You’ll need to make sure you replace your Roku usually to maintain up with the latest software program. Doing so ensures that the Prime Video app stays suitable together with your TV.

When you’re at it, you’ll need to contemplate checking for updates to the Prime Video app. Older variations could not work properly together with your present Roku OS.

Manufacturing unit reset your Roku

If nothing has labored but, it’s time to strive a full manufacturing facility reset.

Enter the 4 digit code that seems on the display after which click on OK in your distant. Your TV will flip off then on once more, displaying the preliminary setup display.

If you happen to don’t have a distant, test the again of your TV for a reset button. Not all fashions have this characteristic, but when yours does, press and maintain it for about 15 seconds.

As soon as it’s carried out restarting, permit your Roku a couple of minutes to reconnect.

You’ll almost definitely should reinstall the Prime Video app, however hopefully it’s working once more!


There are many methods that you could get Prime Video to run in your Roku. If it’s presently not working, you may strive these fixes to right the issue:

  • Reset your Roku
  • Energy-cycle your TV and Roku machine
  • Test if the Prime Video servers are down
  • Reinstall the Prime Video app
  • Restart your Wi-Fi router
  • Test your web pace
  • Test Roku web connection power
  • Replace your Roku OS
  • Manufacturing unit reset Roku

Have been you in a position to repair Amazon Prime Video in your Roku?  Make certain to go away us a remark beneath and tell us what labored!

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About the Author: Thien Bao

Hello, my name is ThienBao. I am a freelance developer specializing in various types of code.